Legal

Privacy Policy

Madox Finance Limited ("Madox Finance", "we", "us", "our") is committed to protecting the privacy of personal information in accordance with the Privacy Act 2020 and the Credit Reporting Privacy Code 2020 (New Zealand). This policy explains how we collect, use, store, and disclose personal information in connection with our residential mortgage lending services.

Information we collect

We collect personal information that is reasonably necessary to assess, process, and manage lending applications and ongoing loan relationships. This may include your full name and contact details; date of birth and proof of identity; employment and income details; financial statements and bank records; property details and valuations; credit history and credit reports; information from your accredited mortgage adviser; and any other information relevant to your lending application.

We collect personal information directly from you, from your authorised mortgage adviser, and from third parties where you have authorised us to do so. Third-party sources may include credit reporting agencies, Inland Revenue (for income verification), open banking providers, employers, accountants, solicitors, valuers, and other financial institutions.

How we use your information

Your personal information is used to assess your lending application, manage your loan account, comply with our legal and regulatory obligations (including the AML/CFT Act 2009 and the CCCFA), communicate with you about your loan, and improve our services.

Credit reporting

As part of assessing and managing your loan, Madox Finance accesses credit information from a New Zealand credit reporting agency. Our credit reporting provider is:

Centrix Group Limited (www.centrix.co.nz) — see Centrix's Privacy Policy for how they handle your credit information.

We will obtain your written consent before running any credit check, and the purpose of the check will be disclosed to you at the time consent is obtained. Credit reports are used only for the application for which consent was given. If adverse credit information affects our lending decision, we will tell you and give you the opportunity to respond before the decision is finalised. You have the right to access and correct credit information held about you on your Centrix credit file by contacting Centrix directly.

If we change our credit reporting provider, this policy will be updated.

Who we disclose information to

We may disclose your personal information to third parties involved in the lending process, including: your accredited mortgage adviser; registered valuers; panel settlement solicitors and conveyancers; credit reporting agencies (Centrix); our warehouse funder (Bank of New Zealand) and trustee (New Zealand Guardian Trust) for warehouse facility purposes; insurers; debt collection agencies; auditors and regulatory bodies; and other parties as required by law. We will not sell or disclose your personal information for marketing purposes without your express consent.

Storage, security and overseas transfers

We take reasonable steps to ensure that personal information is stored securely and protected from unauthorised access, use, or disclosure. Data is encrypted in transit and at rest, and access is restricted to authorised personnel on a need-to-know basis. Where personal information is stored or processed by cloud providers, we use providers with New Zealand or Australian data centres, or with safeguards (such as Standard Contractual Clauses) that meet Office of the Privacy Commissioner requirements.

Your rights - access and correction

Under the Privacy Act 2020, you have the right to request access to and correction of any personal information we hold about you. We will respond to your request within 20 working days. If we decline a request, we will provide our reasons and inform you of your right to complain to the Office of the Privacy Commissioner (privacy.org.nz).

Privacy breaches

If we become aware of a privacy breach that has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as reasonably practicable, in accordance with section 114 of the Privacy Act 2020.

Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website usage. You can manage your cookie preferences through your browser settings. We may use third-party analytics services such as Google Analytics to understand how visitors interact with our website. These services may collect anonymised data about your visit.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact us

For questions, access or correction requests, or privacy complaints, please contact our Privacy Officer:

Email: privacy@madox.co.nz

Phone: +64 21 415 744

Legal Disclosures

Madox Finance Limited is a registered financial service provider under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

FSP Registration Number: FSP1010571

Madox Finance Limited provides residential mortgage lending services in New Zealand. All lending is subject to Madox Finance's credit assessment criteria and standard terms and conditions.

The information on this website is of a general nature and is not intended as financial advice. We recommend you seek independent financial advice before making any lending decisions.

Complaints & Disputes

If you have a complaint about our services, please contact us in the first instance at greg.munt@madox.co.nz or +64 21 415 744. We will endeavour to resolve your complaint promptly and fairly.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to our external dispute resolution scheme.